Welcome to our website. By booking any tour or service, you agree to the following Terms & Conditions. Please read them carefully.
1. Booking & Confirmation
All bookings must be made in advance through our website, WhatsApp, or authorized representatives.
Your booking is confirmed only after receiving a confirmation message from our team.
2. Payment Policy
- Payment can be made in cash, online, or upon pickup (depending on the tour).
- Some tours may require a deposit to secure your reservation.
- Prices are per person unless stated otherwise.
3. Cancellation & Refund Policy
- Free cancellation is available up to 24 hours before the tour.
- Cancellations made less than 24 hours before the tour may be subject to charges.
- No-shows are non-refundable.
- Refunds (if applicable) will be processed using the original payment method.
4. Changes & Rescheduling
We understand plans can change:
- You can reschedule your tour based on availability.
- We reserve the right to modify or cancel tours due to weather, safety, or operational reasons.
5. Pick-Up & Timing
- Pick-up times are approximate and may vary slightly.
- Guests must be ready at the agreed location on time.
- Delays caused by guests may result in missed tours without refund.
6. Health & Safety
- Guests must follow all safety instructions provided by guides.
- Certain activities (diving, parasailing, safari) may have health restrictions.
- Please inform us in advance of any medical conditions.
7. Responsibility & Liability
- We are not responsible for loss, damage, or theft of personal belongings.
- Participation in tours is at your own risk.
- We act as an intermediary between guests and service providers.
8. Children Policy
- Children must be accompanied by an adult.
- Special rates may apply depending on the tour.
9. Force Majeure
We are not liable for cancellations or changes caused by events beyond our control (weather conditions, government restrictions, etc.).
10. Website Use
- All content on this website is for informational purposes only.
- Unauthorized use or copying of content is prohibited.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us via:
- Website contact form